Arise Software Ltd

Support and Help Docs

26. March 2020 14:32
by Admin
0 Comments

Adding $ adjustment

26. March 2020 14:32 by Admin | 0 Comments

If need to correct a financial transaction,by reversing/cancelling an entire payment, go here to cancel the payment via reconciliation screen: http://help.arisesoftware.co.nz/file.axd?file=/GDPro%20Reconciliation%20Screen.pdf

If need to correct a financial transaction, such as an over or under payment, go to Financial Transactions tab

Enter in the journal. In this example, Te Rangi was overpaid by $50.

Click Add.

We use journals instead of deleting transactions to ensure a complete audit trail.

If adding an incorrect financial adjustment, simply re-add another financial adjustment to correct. It may become untidy seeing a lot of financial adjustments, but this way ensures accountability.

 

30. October 2018 11:38
by Admin
0 Comments

Cannot open payment system

30. October 2018 11:38 by Admin | 0 Comments

If you can an error message saying the date is in the incorrect format, or similar, when attempting to open the payment systems, please try the following:

Go here:

Click Statement

Update both dates to today's date using [*] buttons, ensuring to press the Tab key after each change

Retry the payment screen.

 

 

18. June 2018 17:24
by Admin
0 Comments

Manual Payment

18. June 2018 17:24 by Admin | 0 Comments

The following records a payment of the outstanding balance for a particular owner. This process assumes that a payment has already been made manually by either cheque or direct credit. Please consult your bank regarding making a one-off direct credit payment through your online banking system.

First, select the owner.

Click financial transaction tab

At the footer of the tab click Trust Group Pay

Fill out the details

In the above example, the Trust Group is selected, entered the payment date and batch # (if any)

If you have done a chq, click Save Cheque Transaction Entry, or if you have done a direct credit, click Save DC Transaction Entry. In our example, we had done a Direct Credit.

Once completed, the transaction will show in the transactions history for the owner: