Arise Software Ltd

Support and Help Docs

19. November 2015 06:47
by Admin
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Manuals

19. November 2015 06:47 by Admin | 0 Comments

Over time the manuals will be transferred from various locations to here.

GDMA

Scanning Application

GDMA Reporting

18. November 2015 01:03
by Admin
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Trust Removal

18. November 2015 01:03 by Admin | 0 Comments

Removing a trust requires a backup of the database, the trust id and name. There is no downtime in order to remove the trust as we will send an application that will process the trust removal from your specific SQL Server and GDPro/GDMA database.

Removing the trust removes everything pertaining to it such as owners, aliases, trustees, distributions, payments, successions, grants, shares and financial history. Once removed, the information is no longer retrievable.

We have an automated process to do the removal. It requires reviewing (and development if required) before each use to ensure any database changes (new fields or tables, for example) that may had been made since the last time it was ran, are covered.

The reason we require the backup of the database is so we can test the removal process is only removing information pertaining to the trust.

GDMA purchase is required if the trust is to be transferred to another organisation. A fee applies if the trust is to be transferred to an organisation that currently has a GDMA license. Please let us know if this is required.

28. August 2015 07:16
by Admin
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Whats the difference between GDMA and GDPro?

28. August 2015 07:16 by Admin | 0 Comments

The differences mainly is the technology behind the scenes and that GDMA has all the new development invested in it. We kept GDPro for our customers that prefer no change. You will get both versions – however GDPro requires MS Access 2012 32 bit or before. It will not work with MS Access 2013, hence GDMA.

26. June 2015 10:10
by Admin
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Installing GDPro on Windows 8.1

26. June 2015 10:10 by Admin | 0 Comments

If there is no installation of MS Access 2010 (32 bit version only) or below, install MS Access 2010 runtime 32 bit (via MS site).

Find that particular MS Access 32bit exe and run it. By running it, it may do some additional installing procedures. Then when running GDPro.adp via c:\programs files(x86)\gdpro\ it will ask which MS Access to associate the ADP with, select the MS Access 2010 icon.

Alternatively create shortcuts:

  • 32 bit computers: "C:\Program Files\Microsoft Office\Office14\MSACCESS.EXE" "C:\Program Files\GDPro\GDPro.ade"
  • 64 bit computers: "C:\Program Files (x86)\Microsoft Office\Office14\MSACCESS.EXE" "C:\Program Files (x86)\GDPro\GDPro.ade"

Folder Security

·         Ensure the user of the computer has full control access rights to the folder.

  • Right click on c:\program files\gdpro\ and select properties and then the security tab
  • Ensure local user has full control privileges to the folder
  • Ensure the folder is not read only